Information

Frequently asked questions

Do you sell your products on eBay?

Our products can only be bought via our eBay store. We do not list our products via third party sellers or under any other seller name. You can find the link to our eBay store here.

Do you ship Internationally?

We currently do not ship outside the UK.

How do I enrol on a course with Familiar & Casket?

On the 'Upcoming Events' page you will see all of the courses currently available. Simply click on the course you wish to enrol upon. Once payment is made, you are automatically enrolled on that course.

Are your courses only available online?

Unless stated otherwise, courses will be conducted online. The location of all available course or workshops will be clearly visable in the course or workshop description.

Do you take custom orders?

Familiar & Casket do take custom commissioned work. If you are interested in placing a commissioned order, complete the form on the 'Contact' page. Use the space available to include as much detail as possible with your enquiry. We are always happy to discuss your needs. 

Why does commissioned work cost more?

Commissioned work crafted especially for you, which is unique and tailored to your personal requirements involves our additional labour and custom resources. Each commission requires consultation, dedicated time and resources to produce. Resources often carry a higher cost when applied in single units or limited quantity, especially when procured for bespoke orders. When you place a custom commissioned order with Familiar & Casket, you are investing in bespoke items which have been crafted with our years of experience, skill and knowledge. 

How do I use the Herbal Blend in your Spell Kits?

The herbal blend can be used in several ways depending upon your preference, roll your working candle in the blend, use with a charcoal block as an incense or encircle your working by sprinkling the blend around your altar space. We have provided a quantity which provides you with the option to use the blend according to your intuition. Each blend contains herbes, resins and essential oils corresponding to the spell purpose.

 

Delivery

Shipping & Delivery

All UK orders are sent either by Royal Mail or by Courier at our discretion. In the event of factors beyond our control such as postal strikes or severe weather we will delay dispatch to avoid damage to orders. Please allow 7-10 days for delivery.

We currently do not accept International orders and do not ship Internationally.

We currently do not ship to the Isles of Scilly, Southern Ireland, Channel Isles 

The following list is a postcode guide of areas we cannot ship to:

SOUTHERN IRELAND 

HS(ALL)Outer Hebrides, Stornaway, Isle of Lewis, Isle of Scalpay

KA(27-28)Isle of Arran and Millport

KW (ALL)Orkney Islands, Golspie, Halkirk, Kirkwall, Dunbeath,
Helmsdale, Brora

PA(20-49)
(60-78)Argyll and Bute

PH(17-26)
(30-44)
(49-50)Perth and Kinross

TR(21-25)Isles of Scilly

ZE(ALL)Shetland Islands

LL(58-62)
(64-78)Isle of Anglesey

Please contact us before ordering if you have any queries.

Terms & Conditions

Customer Information

This website www.familiar-and-casket.com is owned and operated by:

Familiar & Casket

14 Prospect Road

Newport

Isle of Wight

PO30 1JH

Email: info@familiar-and-casket.com

Tel: 07514 721427

Our current shipping charges are:

Via Royal Mail and calculated at checkout.

We reserve the right to change shipping methods and prices without notice.

We cannot be held responsible for delays due to Bank Holidays or postal strikes. We cannot be held responsible for any mishandling or subsequent loss of items by Royal Mail. Royal Mail operates independently.

Prices

Prices on our website are quoted in Pounds Sterling (£) and are inclusive of VAT. All products listed on the website are for individual items unless otherwise stated. Familiar & Casket reserve the right to amend or change prices at any time without prior notice.

Products

Products are subject to availability. If there is a product on your order which is out of stock we will contact you via e-mail, arrange for a refund or offer an alternative.  

Ordering

All orders must be received via the website (familiar-and-casket.com).  If any items ordered are out of stock, we will contact you to offer alternative products or to arrange a refund.

Payment

All goods remain the property of Familiar & Casket until paid for in full.

We accept payment via:

Paypal – Secure on-line payment facility (where a Paypal account is used, we are provided with the shipping address by Paypal, so please ensure that your Paypal shipping address is correct when using Paypal as mistakes cannot be rectified once the order has been shipped).
Bank Transfer – please contact us for details

Returns

We recommend that customers inspect goods upon arrival.  We take great care to ensure goods reach you in the best possible condition but should a problem occur, please contact us within 24 hours of receipt. 

For non perishable items, if the return is due to our mistake we will refund/ replace, however if it is due to customer mistake, there will be a 20% restocking fee deducted from the sale price and there will be no refund of shipping charges.  As oils, incences, herbs, smudges and sprays are a perishable item, we can accept no liability for customer mistakes in ordering.

In the event of items being returned to us following failed or refused delivery, these will be assessed on an individual order basis and we reserve the right to withhold all or partial payments to cover costs or loss / damage to items.

RETURNS WILL ONLY BE ACCEPTED WITH AN OFFICIAL RETURNS NUMBER AND PROOF OF PURCHASE

Accuracy of Content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website.

While the colour reproduction is a close representation, every item is an individual, natural product and slight variations in actual goods may occur. All dimensions are approximate. Colours and dimensions may vary slightly from the product photographed.

Any information displayed on our website or other printed matter by Familiar & Casket is not regarded to be authoritative or certified as the best practice and is only considered to be for entertainment purposes only. All information on our website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Privacy

We are committed to protecting your data and confidentiality while you use our site and social media platforms, allowing you the freedom to browse with the knowledge that your information is safe. For more information, click here.

Official Retail Outlets 

You can also purchase 'Familiar & Casket' merchandise at the following outlets...

Familiar & Casket eBay Store 

Our products are ONLY sold here on eBay. We do not sell our products on eBay under any other name or via third party sellers. If it's not listed in our Shop, it's not ours!